Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please email customer support at absolutechaos.info@gmail.com before returning the item.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please reach out if you have any questions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 7 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.

Before returning the item, please email customer support at absolutechaos.info@gmail.com. Please note that return delivery postage costs are the responsibility of the customer.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at absolutechaos.info@gmail.com.

Refunds are processed within 7 working days of arrival at the warehouse to allow for inspection onto the original method of payment (credit card or gift voucher). We cannot facilitate refunds to a third party. You will receive an email once your order has been refunded.

Any refunds will be credited to your original payment method. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. It can take up to seven working days for your credit card company to acknowledge the refund.

Gift Vouchers / Store Credit

When paying partially with Store Credit, the credit will be split proportionally between the items. When returning goods, you will be refunded the proportion that you paid via Store Credit back to Store Credit and the rest back onto your original payment method. This will be the case whether returning some or all of the goods from your order.

Returns by Post

Please note that we are not liable for the cost of return shipping. We recommend using a reputable shipping service like USPS, UPS or FedEx. We are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Please include the return paperwork as well as any paperwork received with your order, so that we can process your return as quickly as possible.